Privacy Policy

This policy explains what personal information Prime Collective Pvt. Ltd. (“we”, “us”), which runs ELEVATED, collects and how we use it.

What we collect

• Order details: your name, delivery and billing address, phone number and email.
• Account details: if you create an account, your login details and order history.
• Payment status: payments are processed by our payment partner. We do not see or store your card, UPI PIN or net-banking details.
• Usage data: basic information about how you use our site, such as pages visited, device and browser type, collected through cookies.
• Messages: emails you send us, and any videos or photos you send for a return.

How we use it

• To process, ship and deliver your orders, and to handle returns, exchanges and refunds.
• To send order updates and respond to your emails.
• To prevent fraud and parcel tampering.
• To improve our site and products.
• To send offers or news, only if you have agreed. You can unsubscribe at any time.

Who we share it with

We share only what is needed with the partners who help us run the store: payment providers, courier and logistics companies, email and website hosting providers, and analytics tools. We do not sell your personal information. We may disclose information if the law requires it.

Cookies

We use cookies to keep your cart, remember your preferences and understand how the site is used. You can control cookies in your browser settings, but some parts of the site may not work without them.

How long we keep it

We keep your information for as long as needed to serve you and to meet legal, tax and accounting requirements.

Your rights

You can ask to see, correct or delete the personal information we hold about you, or withdraw your consent for marketing, by emailing hello@elevatedstore.in. We will respond as required under applicable Indian law, including the Digital Personal Data Protection Act, 2023.

Security

We use reasonable safeguards to protect your information. No online system is completely secure, so we cannot guarantee absolute security.

Grievance officer

Name: Riya, Customer Relations Manager (Grievance Officer)
Email: hello@elevatedstore.in
Address: A-1/226-B, Third Floor, Janta Flats, Paschim Vihar, New Delhi 110063

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.